Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The Remote Deposit Capture Solutions Support team provides FIS client banks the ability to sell Remote Deposit Capture solutions to their customers, so that check deposits may be scanned at the Customer place of business and delivered to FIS for processing. We are a global team with team members in the USA, India, and Manila.

What you will be doing:

• Provides in-depth product support to FIS clients by resolving incoming inquiries.

• Troubleshoots problems with malfunctioning scanner equipment or software applications and recommends corrective action.

• Document customer information and recurring technical issues to support product quality programs and product development.

• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters

• Other related duties assigned as needed.

What you bring

• Bachelor's Degree in business or related field or the equivalent combination of education, training, or work experience.

• 3-5 years of experience

• Strong analytical and problem-solving skills

• Excellent oral and written communications skills

• Active listening skills

• Self-starter with proven ability to work independently

Added bonus if you have:

• Knowledge in programming

• Knowledge in SQL

• Knowledge in ServiceNow

• Knowledge in Networking

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A modern, international work environment and a dedicated and motivated team

• A competitive salary and benefits

• A work environment built on collaboration, flexibility, and respect

• Varied and challenging work to help you grow your technical skillset

.

Vaccination Requirements

Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass