Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage servicers in the country. We focus on quality and creating winning teams to execute our mission to be the top performing financial institution in the markets we serve. We are looking for a strong leader that will share in our passion for this mission and lead a team within the Documentation Department with humility and excellence.

The Documentation Department is responsible for the accuracy and maintenance of mortgage loan documents, specifically for default servicing. The team is responsible for completing assignments of mortgage, title curative, document recording, and facilitating delivery of original documents as required for servicing.

A successful candidate will be responsible for managing the daily work of a team within the Documentation Department.

Primary responsibilities include:

• Understanding applicable investor, insurer, and state level requirements to build controls and mitigate risk.
• Monitoring and reporting operational inventory and performance metrics to ensure team success
• Establishing clear expectations for employee performance
• Reviewing the team's productivity and quality metrics to provide coaching, mentoring, and development to improve employee success
• Managing team members work flow
• Researching and resolving escalated issues timey to prevent process delays
• Monitoring vendor and third party relationships to meet service level requirements
• Managing various projects and performing other relevant duties as required

Minimum Requirements

This position requires a Bachelor's degree and 3-5 years' management experience, OR in lieu of a degree, commensurate work history in management of 5-7 years of experience in an operational, financial services, mortgage servicing or corporate environment will be considered. Work history must include demonstrated success managing/leading a team, to include performance, productivity, engagement and a process improvement background.

Qualified candidates should have experience and demonstrated performance in these areas:

• Leadership and interpersonal skills with the ability to motivate and develop team members to reach or exceed performance goals Exceptional analytical and creative problem-solving skills and the ability to work independently and collaboratively
• Aptitude to manage multiple priorities simultaneously and a capacity to work in a deadline-driven environment
• Excellent verbal and written communication skills as they will be expected to confidently lead meetings and convey information
• Ability to exercise discretion and judgment and make independent decisions
• Proficient in Microsoft Office applications

#MM