POSITION DESCRIPTION 

A Customer Service Representative at SET Environmental is responsible to: 

• Prepare paperwork and coordinate daily field service and transportation jobs 

• Help coordinate emergency responses with other SET departments 

• Provide waste profiling, manifesting and management 

• Provide disposal site pricing to sales department 

• Assist in qualifying incoming leads and direct to appropriate salesperson 

• Make sure customer needs/calls are attended to as quickly as possible 

• Perform daily customer service responsibilities 

• Work closely with the sales department, supplying them with creative transportation and disposal options 

• Recommend potential services to management by collecting customer information and analyzing customer needs 

• Work cooperatively with operational groups 

• Work closely/cooperatively with designated sales representative(s) 

• Perform any other miscellaneous duties as necessary 

POSITION REQUIREMENTS 

• 4-year degree, preferably in a science field or 4+ years working in a team environment and preferably in a customer service role 

• Proficient computer skills (Microsoft Word, Excel, and Outlook) 

• Excellent verbal & written communication skills 

• Solid reasoning and problem-solving skills 

• Proven self-starter, highly motivated, sets aggressive goals 

• Ability to effectively multi-task while managing a heavy workload 

• Must be detail orientated