General Description: The Patient Access Supervisor is responsible for the daily operations within the department. Responsible for coaching employees, monitoring progress, enforcing rules, and ensuring quality compliance. Responsible for guiding, training, and supporting their team members and needs to be highly motivated to inspire employees to own their work and deliver better results.

Essential Responsibilities:

* Staffs and orders supplies according to budget guidelines and department needs.

* Assists with the processing of payroll for his/her team by maintaining employee edit requests, PTO requests, etc.

* Maintains accurate attendance records for employees.

* Maintains QA statistics (including patient wait times, etc.) and reports results to the Director.

* Assists and provides input on employee quarterly performance reviews.

* Directly oversees the daily activities of the registration areas to ensure department standards are met.

* Continually educates all registration staff of any changes pertinent to their roles.

* When appropriate, relieves staff members during employee sick/vacation time.

* Secures all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients.

* Reviews daily pre-service log to ensure accounts have been activated.

* Updates collection system and requests rebill when appropriate.

* Collects/requests deposits and copays.

* Assumes on-call responsibilities to ensure adequate staffing and problem-solving.

* Registers all patient types.

* Schedules and assists with evaluation processes; helps resolve patient and employee concerns.

* Assists Manager to ensure all personnel and department policies and procedures are followed.

* Acts in capacity of manager in his/her absence and informs Manager of all issues upon his/her return.

* Supervises and maintains effectiveness of patient flow.

* Recommends sufficient number of qualified/competent staff.

* Determines staff qualifications and competence. Develops and maintains accurate initial and annual competency checklists, and initiates completion of initial and annual competency attestation forms.

* Attends in-service presentations, and completes mandatory education week including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA Standards.

* Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.

* Actively seeks ways to control costs without compromising patient safety, quality of care of the services delivered.

* Excels in all functions performed by patient representatives.

* Works closely and professionally with nursing and ancillary departments in an effort to maintain a teamwork approach.

General Responsibilities:

* Performs other duties as assigned.

Minimum Qualifications:

Education: None required. Associate's or Bachelor's degree preferred.

Experience: 2 or more years of Patient Access experience required, including at least 1 year of experience in a lead, supervisory, or project management role..

Licensure/Certifications/Registrations Required: None required.

OR equivalent combination of education and experience.

Knowledge, Skills and Abilities:

* Organization - Proactively prioritizes needs and effectively manages resources.

* Communication - Possesses strong communication skills as well as the ability to resolve workplace issues effectively. Has the ability to communicate clearly and concisely.

* Leadership - Guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services.

* Customer orientation - Establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.

* Interpersonal skills - Must be able to work effectively with other employees, patients and external parties.

* Policies & Procedures - Articulates knowledge and understanding of organizational policies, procedures and systems.

* PC skills - Demonstrates proficiency in Microsoft Office applications and others as required.

* Financial management - Applies tools and processes to successfully manage to budget.